Find answers to the most frequently asked questions regarding orders, delivery, returns, and payments at Nymphora.

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Which countries do you ship to?

Nymphora ships to several countries in Europe. The options available for your address are displayed automatically at the time of checkout.

Is delivery free?

Delivery to a pickup point is free. For home delivery, the applicable fees are calculated and clearly displayed before payment.

When will my order be shipped?

Orders are prepared with care and, whenever possible, handed over to the carrier on the same day after validation, on business days.

How can I track my order?

After shipment, you will receive a confirmation email. When tracking is available, the relevant information will be provided there.

Can I modify or cancel my order?

Contact us quickly at contact@nymphora.fr. If the order has not yet been shipped, we will look into the possible solution.

Can I return a product?

You have a legal period of 14 days after receipt to exercise your right of withdrawal. Products must be returned according to the conditions indicated on our Returns & refunds page.

Can opened products be returned?

For reasons of hygiene and health protection, sealed products that have been opened after delivery cannot be accepted for return if they can no longer be resold.

Who covers the return shipping costs?

In the event of a withdrawal, return costs are the responsibility of the customer. If a product is damaged or non-compliant, contact us before making any return so that we can find an appropriate solution.

What payment methods do you accept?

The secure payment methods displayed in the Nymphora footer are accepted. The available options are shown before you confirm your order.

How can I contact customer service?

Our customer service is available every day of the week.

Email: contact@nymphora.fr
Phone: +33 7 84 73 63 42